Production IT support professional experienced in 24/7 data-center operations, alert monitoring, incident documentation, escalation, remote-hands support, and infrastructure troubleshooting.

I currently work as an IT Support Specialist in a data-center environment, where I monitor infrastructure and customer alerts, respond according to established procedures, document incidents, and coordinate escalations with internal technical teams, customers, and service providers.

My professional experience includes ServiceNow, LogicMonitor, NinjaOne, customer remote-hands requests, ISP maintenance monitoring, facility and environmental checks, access-control support, and physical-security monitoring. I also have limited exposure to SentinelOne.

I hold a Master of Science in Cybersecurity and active CompTIA A+, Network+, and Security+ certifications, along with the Microsoft Certified: Security Operations Analyst Associate credential.

My continued professional development is focused on security operations, infrastructure security, identity and access management, vulnerability management, and incident response.

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