Ark Data Centers
Promoted internally into security operations after supporting 24/7 data-center and IT operations.
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SOC Specialist
Security Operations
– Present
Work in a 24/7 security operations environment, monitoring for security events, triaging and investigating alerts, and escalating and documenting findings to support security response.
- Monitor security alerts and events as part of 24/7 security operations.
- Triage and investigate alerts, escalating findings as appropriate.
- Document investigations and findings, and support security response activities.
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IT Support Specialist
Network Operations Center
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Provided operational IT support within a 24/7 data-center and NOC environment, monitoring systems and alerts, troubleshooting technical issues, documenting incidents, and coordinating escalations.
- Monitored operational alerts and triaged issues using established procedures.
- Documented incidents and communicated status during troubleshooting and escalation.
- Provided remote support, remote-hands, and data-center operational support.
- Used ServiceNow, LogicMonitor, NinjaOne, Active Directory, and Microsoft 365, with exposure to SentinelOne.