IT Support Specialist

Nicolas Jones

IT Support Specialist at Ark Data Centers with experience in Network Operations Center and 24/7 operations support, including monitoring, alert triage, escalation, and technical troubleshooting.

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Professional headshot of Nicolas Jones

Current focusNetwork Operations Center support

Current roleIT Support Specialist at Ark Data Centers

EducationMaster’s in Cybersecurity

About

Practical support for 24/7 technology operations.

I support technology operations in an environment where clear communication, consistent processes, and timely response matter.

My current work spans monitoring, alert triage, technical troubleshooting, escalation, documentation, and remote-hands support.

I complement that experience with graduate education in cybersecurity, industry certifications, and Android development through AnythingApps.

Experience

Current professional experience

IT Support Specialist

Ark Data Centers · Network Operations Center

Provide operational IT support within a 24/7 data-center and NOC environment, monitoring systems and alerts, troubleshooting technical issues, documenting incidents, and coordinating escalations.

  • Monitor operational alerts and triage issues using established procedures.
  • Document incidents and communicate status during troubleshooting and escalation.
  • Perform remote-hands and data-center operational support.

Skills & tools

Operational and technical capabilities

Monitoring and security tools

  • Alert triage
  • Escalation
  • SentinelOne exposure

Monitoring & incident response

  • 24/7 monitoring
  • Alert triage
  • Documentation
  • LogicMonitor

Networking & systems

  • Data-center operations
  • Remote hands
  • Active Directory
  • Microsoft 365

Platforms & tools

  • ServiceNow
  • NinjaOne
  • Remote-support tools
  • Technical documentation

Development

  • Android development
  • Technical troubleshooting

Certifications

Industry credentials

  • Microsoft Certified: Security Operations Analyst Associate
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA A+

Education

Academic background

Master’s degree in Cybersecurity

Franklin University

Bachelor’s degree in Business Administration

Cleveland State University

Selected projects

Technical work beyond the day-to-day

As the founder and Android developer for AnythingApps, I work on independent mobile projects.

Android game

Tilt or Die

Android application

SmokingWeaner

Python utility

Network Device Tracker

Contact

Professional connections

Connect with me on LinkedIn, review my public GitHub profile, or visit AnythingApps.

View LinkedIn View GitHub profile Visit AnythingApps